Online purchase, expected set up?
Purchased a Sigma 000 £300 online. I would normally buy in shop, try a few, chat to the staff, get guitar set up etc, but I totally fell in love with the little 12 fretter...
Turned up very quickly, but its totally unplayable.
Am I expected to set it up myself or should I expect the shop to have looked at it?
If it was played in the shop, the faults would be obvious.
After receiving products into the shop, from overseas, I would have thought adjustments to trussrods etc would be a normal thing?
Regards
Online stuff is generally pile it high sell it cheap so they don't normally set it up.
Depending on the make some come from the factory half decent others are total basketcases.
I wouldn't expect an on-line bought instrument to arrive well set-up, but I think it would be reasonable to contact the shop and tell them it's unplayable and arrange for them to do something. They may play ball; and you've got nothing to lose.
They have to play ball... if it's within 7-days of receipt! Distance selling law will cover your ass there
Send it back.
If they moan about it, insist - it's your statutory right - and perhaps make the point that properly inspecting and setting up a guitar before they send it out costs less than two courier deliveries.
It's about time online dealers stopped getting away with this kind of service while undercutting bricks-and-mortar places that have to compete on price while the standard of customer care is often overlooked.
[/slight rant]
"Just because I don't care doesn't mean I don't understand" - Homer Simpson
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If it's that unplayable id send it back, chances are the messing about to get it playable wont be worth the effort and could be ongoing and it could just be a bad apple.
...The next one could be worlds better.
I think you have 30 days to spend with to make up your mind...but I would out of the box expect something half playable.
Thanks for feedback, as I thought really.
Funny thing though, they are insisting on photos of said problems before they will accept it back...
Not making it easy.
I would have just said 'Sorry, send it back, lets try again'...
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