No one's saying it's right, but any business will have a finite capacity and e-mails are more likely to end up sat unread than phone calls or actual customers in the shop. Not ideal but for small independant shops very much the case. Of course I don't know what shops you've approached!Originally Posted by Jazzy_Jefferson
That's not a defence. Thats a list of excuses. They are a business, I dont care what day of the week it is. If they want my money, they need to acknowledge the email. They dont need to answer it all in one go, just let me know they are working on itIm a reasonable man, these things do take time. Its a special order after all. And I have not given up. I just think its retarded that they can't do the simplest of things, despite it being worth a sizeable amount of money. There's a recession apparently...
I would lose my job if I said "sorry, the email was lost because you sent it over the weekend, as a result, we wont be getting your business"
That's the funny part, I have approached the biggest shops in the UK
I wasn't suggesting that the email was lost or missed, I was just imagining a scenario where the person who would normally be responsible for responding to emails isn't able to do that over the weekend due to other demands on their time. Not an ideal situation, but a suggestion for why it may take them a little longer to reply.
That said, I do agree that they ought to have at least acknowledged the email by now, even if they aren't able to immediately provide a quote for the items you have asked about.
Bingo. I work in sales, if someone emailed me saying they have money to spend, I wouldnt hang about!!!
Did you try Charles Laird of Warwick? (no idea how they compare price/service wise but the drummer in one of my bands works there!)That's the funny part, I have approached the biggest shops in the UK
http://www.lairddrums.co.uk/
I did not, will send them an email. They didn't appear on the Official Tama dealers list. However, they clearly sell it! Cheers for heads up.
Emailed them, 3 minutes later, I have a reply! Amazing.
Sadly, they say they do not stock Tama, Despite having their logo on their website.Never mind.
Oh well, worth a try...very impressed with the response time though. Keep them in mind for the future. I don't know him buy Charles actually lives just round the corner from me.Emailed them, 3 minutes later, I have a reply! Amazing.
Sadly, they say they do not stock Tama, Despite having their logo on their website.
I agree with jazzy. In this day and age email ought to be a first class communication method for businesses. Ultimately emails are alot more cost effective than dealing with a customer on the phone and I'd be willing to bet that the conversion rate is higher than bodies in the shop so really these guys are only shooting themselves in the foot.
I really expect email to be answered within a couple of hours during business hours and within a day if sent out of business hours. If the query cant be answered that quickly I would expect an acknowledgement and an estimate of when the business will get back to me.
No Forbidding Allowed
My band made (another) Xmas song: https://soundcloud.com/polarityman/p...in-vallhalla-2
I doubt that. Taking this case as an example he mailed 7 shops, there's only one order prospect there. From a shoppers point of view it's dead easy to fire off a load of speculative e-mails to every shop you can find via google.
I wonder how many e-mails the big shops get, especially over the weekend, and they'll all look just as important as each other.
Still I agree it should be easier for us to spend our money!
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